Return & Refund Policy

However, if you receive a defective, damaged, deficient, or incorrect product, we will review the issue and may process a full refund after verification.

To report a damaged, defective, or wrong item, please contact us within 30 days of receiving your order at support@arclighttechy.com with your proof of purchase and photos of the issue.

If your claim is approved, we will provide instructions for the return process, including the return address and shipping details. Items sent back without prior approval will not be accepted.

Certain items cannot be returned or refunded, including:

If you have questions about a specific item, please contact us before purchasing.

We do not offer direct exchanges. If an item qualifies due to damage or defect, our team will review the case and provide the appropriate resolution.

If your order is shipped to the European Union, you may have the legal right to cancel or return your order within 14 days under applicable consumer protection laws.

Refunds are only issued for verified defective, damaged, deficient, or incorrect items.

Once we receive and inspect the reported issue, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.