Legal · Returns
Return & Refund Policy
If your download is corrupted, missing, or not as described, we'll review your claim and make it right.
Return & Refund Policy
All sales are final once your digital download has been accessed. Since our books are delivered instantly, we don't offer refunds for a change of mind.
However, if you receive a corrupted, incomplete, or incorrect file, we will review the issue and may process a full refund or a replacement after verification.
To report a file issue, please contact us within 30 days of your purchase at support@booksy.com with your order number and a screenshot of the issue.
If your claim is approved, we'll either send you a working replacement file or process your refund — whichever suits the issue best.
When Refunds Don't Apply
Refunds cannot be issued in the following cases:
If you have questions about a specific book, please contact us before purchasing.
Exchanges
We do not offer direct exchanges between titles. If a file qualifies due to a technical issue, our team will review the case and provide the appropriate resolution.
European Union Right of Withdrawal
If you're a consumer in the European Union, you generally have the legal right to withdraw from a digital purchase within 14 days under applicable consumer protection laws.
By downloading your book immediately, you agree that access begins right away — which, where permitted by law, may affect your withdrawal rights for files already downloaded.
Refunds
Refunds are only issued for verified corrupted, incomplete, or incorrect files.
Once we review the reported issue, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional processing time beyond our 10 business day window.
Need to report an issue?
Email us with your proof of purchase and photos — we'll review your claim and get back to you.